Terms & Conditions

Genna Design is totally dedicated to providing the best customer 
service possible. If you have any queries, comments or suggestions 
please do not hesitatie to contact Genna on

Go to the Contact for other ways to contact Genna.


Copyright remains the property of Genna Delaney trading as 
Genna Design, therefore no designs can be reproduced by any 
one other than Genna. All work remains the property of Genna 
Delaney and will not be sent out until paid for in full. 
Currency is in £ Sterling unless otherwise stated. All work 
is handmade therefore some variations in shape, size and texture 
are normal.

Placing an order

Just browse through the store, and add any products that you wish 
to buy into the shopping basket. After you have finished your 
selection, click on 'Checkout' and you will be asked for a few 
details that we need to be able to complete the order. Once you 
have put in your details, postage will be calculated.

You may place your order by phone, email or via the internet. 
Our payment provider is Paypal which accepts Mastercard, Visa, 
Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo and Switch. 

Once payment has been confirmed by PayPal your order is sent via 
email to Genna Design. The order includes product and delivery 
details; your card details are NOT included with the order, please 
refer to Privacy Policy. We will confirm receipt of your order to 
your email address virtually instantaneously.

When confirmation of order is received, this is to indicate that 
we have received your order. It does not indicate that a contract 
exists between us. We will indicate acceptance of your order, and 
hence a contract between us, when we send you an email invoice. We 
have included this term to protect us in the case that a mistake 
has been made in pricing, we have inadvertently under-priced goods,
or we are no longer able to supply a particular product for some
reason. In the case of a change of price, we will always contact 
you first to ensure that the price is acceptable. 

Each product's delivery time is listed in its product description. 
You should receive 3 emails: One from PayPal confirming your 
transaction, one from us confirming your order and one more from us 
at a later date confirming that we have shipped your order. Please 
see "Shipping" below for further information. 

Postage & Shipping

UK Special Delivery from £5.00 (RECOMMENDED: Guaranteed Next Working 
Day, Traceable, Insured and Signed For)International Shipping £7.50 
(Airsure: Registered Priority Mail or International Signed For)

UK SHIPPING

All UK orders are shipped via "Special Delivery Next Day" with Royal 
Mail. For your peace of mind "Special Delivery Next Day" has to be 
signed for by the recipient and includes proof of postage and 
receipt of delivery, transit insurance and Track & Trace (where 
you can trace your parcel online at www.royalmail.com). 

If a piece(s) is in stock when ordering, you should receive it 
(them) the next working day after posting. Some postcode areas 
may take 2-3 working days for delivery.

REST OF WORLD SHIPPING

All outside of UK orders are shipped via either Airsure 
(Registered Priority Mail) or International Signed For with 
Royal Mail. For your peace of mind both these shipping methods 
have to be signed for by the recipient and includes proof of 
postage and receipt of delivery, transit compensation and 
Track & Trace (where you can trace your parcel online at 
www.royalmail.com).

Airsure applicable
countries (up to 2kg) include: EUROPE: Andorra, Austria, 
Azores,Balearic Islands, Belgium, Canary Islands, Corsica, 
Denmark, FaroeIslands, Finland, France, Germany, Iceland, 
Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, 
Portugal, Republic of Ireland, Slovak Republic, Spain, 
Spitzbergen, Sweden and Switzerland. WORLD ZONE ONE:
USA, Singapore. WORLD ZONE TWO: New Zealand. 

Where Airsure is unavailable, International Signed For will be used.

Once you have placed and paid for your order, you should receive 
them from 3-28 days after we have shipped them to you. 

Average delivery guidelines from
Royal Mail: 3 days for Western Europe, 4 days for Eastern Europe 
and 5 days for the rest of the World.
Please note these are guidelines and we cannot be held responsible 
for carrier delays. 

Collecting parcels

If you live in Dundee/or nearby or can make it along to one of my 
shows you can collect the parcel direct from me and will not need 
to pay postage. In this case I will give you a code which will 
allow you to pay for the parcel on-line but will deduct postage 
charges. Please contact me before paying for the order online so 
that this can be set up. 

Alternatively if you do not want to wait for the code and you 
urgently need to collect the piece(s) the next day, I can give
you a code for free postage the next time you order from me.

Returns Policy  

Genna Design does not offer refunds as the jewellery is 
individually handmade. Customers may only return goods if the
piece is damaged, faulty or broken on arrival. You must contact 
Genna Design immediately in these circumstances. Goods should 
be returned in their original box/gift packaging, with their 
receipt within 7 days(14 days for Overseas customers)of the 
date which Genna Design has shipped the goods. Once Genna 
Design has received the returned goods, the customer will 
obtain a refund or a replacement piece will be sent out. 
Genna Design is not liable for postage, shipping or taxes 
due on returned goods. Please take into account postage and 
shipping times when returning goods.
 

Tax Charges  Genna Design is not VAT Registered at present. 

Tax Charges Customs and tax charges may be applicable for 
shipping to countries outwith the European Union (EU). Genna 
Design endeavours to put the correct Customs Clarifications/ 
Commodity Codes on parcels,but cannot be held responsible for 
import duties and charges.

Typical duties for Jewellery is 2.5-4% in countries out with 
EU. These figures are purely a guide and not legally binding 
in any way. Please refer to your local Customs Office or 
Commissioner. 

EU Member States (as at March 2007)
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Ireland, 
Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, 
Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, 
United Kingdom.

Out of stock items

You will be able to order an item if it is out of stock
(not including one off pieces). 
However, please allow up to 4 weeks for dispatch (if the 
piece is silver) due to making and hallmarking time. 
Perspex pieces will take up to 2 weeks. If you require 
something urgently for a gift please contact me direct, 
in special cases I may sometimes be able to make it 
sooner and it send out without hallmarking. Then you can 
send me the piece back to me and I can get it hallmarked
at a later date, should you wish, at your expense.