Your use of this website and buying online from Genna Delaney is subject to the following terms and conditions. By using or buying from this website, you consent to these terms and conditions in full. If you have any queries about anything do not hesitate to get in touch.
I do not offer refunds on shop items, if you are not happy with the piece you will be offered a gift voucher or an exchange. You will be expected to pay for return postage. No refunds can be issued on earrings due to hygiene. No refunds will be issued on commissions as each piece is individually handmade for each individual client. If the piece is broken or damaged when you receive it, you will be offered a free repair, or a refund.
Cheques should be made payable to Genna Design.
There are different postage options available. Please select the appropriate dispatch method when checking out. From registered post, special delivery, collect at WASPS or international shipping. Packages are sent by royal mail. For prices and time scales check the Royal mail website here. Goods will be posted the next working day after the money has cleared in my account. Royal mail state that special delivery is guaranteed next day delivery, so this will be the quickest and safest way to post as jewellery is covered up to the value you select.
Genna Design is not VAT registered.
Each piece is individually handmade, therefore variation of shape, size and surface texture may occur. Each stone is unique so no two pieces are the same. Pieces may be slightly different to the image pictured.
Orders can take between 3-8 weeks, unless otherwise discussed.
Prices of pendants include 16″ snake chain. If you would like a different length of chain please select from the available options on that product. Longer chains will be charged extra.
Due to the fluctuation of the precious metal prices artist prices may increase.
Goods should be sent back in the condition in a sellable condition, which they were received. If pieces are damaged or broken then the customer is liable to pay artist compensation and may be charge full price for the piece.
On making a purchase you are agreeing to the terms and conditions set out on this page. All prices listed on the website are shown in UK pounds sterling. Please note that items sent outside the UK may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.