In an effort to provide you with the most satisfactory online shopping experience, I have put together the most Frequently Asked Questions. So if you have any questions about Genna Designs, the products or services, please take a look to see if yours is a frequently asked question.
How do I commission a piece of jewellery?
How do I book a jewellery class?
Head to the jewellery classes page or go to the shop and select products. The jewellery classes are down categories on the right hand side.
How long do commissions take to make?
Commissions can take between 3 – 8 weeks to make, depending on the complicity of the design. If you have a specific deadline get in touch to see if it is still possible to get it made in time.
What if my fiance doesn't like the ring I proposed with?
Unfortunately I do not offer refunds on wedding rings and engagement rings. Each piece is individually handmade, so I will not be able to resell the ring as it has been made bespoke for you.
Does the jewellery come in a box?
Yes, each piece comes in a stylish black and silver Genna Design branded gift box and gift bag.
Why do I have to pay a design fee?
If you are wanting me to design a bespoke piece of jewellery then I will have to charge a design fee. This is a one off non refundable fee.
How do I pay?
I accept payment buy cash, cheque, bank transfer, paypal, debit/credit cards and payment over the phone.
Do you offer refunds?
I cannot offer refunds on commissions because each piece is especially made for the individual client. I cannot do refunds for a pair of earrings due to hygiene. For readymade stock, I cannot offer a refund as each piece is individually handmade, but I can offer an exchange if the piece was bought as a gift. The only way I would offer a refund is if the piece is damaged or broken. When sending the piece back please make sure it is properly insured with special delivery postage.
Can I collect from the studio?
Yes you can collect orders from my studio at WASPS, Meadow Mill, Dundee, But please arrange an appointment before you plan to come.
Can you ship abroad?
Yes, I can ship by registered airmail.
How much does a commission cost?
How long is a piece of string? Each commission is bespoke so costs a different amount. If you let me know your budget, we can discuss what is possible. Simple bespoke commissions in silver start from £150. Commissions in gold start from £400, revamps start from £500. Please fill in the consultation form with your requirements and I can give you a more accurate quote.
Do you make wedding rings and engagement rings?
Yes have a look at my wedding and commissions page to see what is possible. Please fill in a consultation form and contact me to arrange an appointment.
How do I find out what my partners ring size is without her knowing?
You can be sneaky and ask a member of the family to take her for a shopping trip and pop into a jewellery shop to find out her size. Or you can borrow some of her rings and I can help you work out her ring size. Women don’t often wear rings on their wedding finder until they are engaged as it is unlucky. So it is difficult to work out the accurate ring size. I suggest that if you are going to propose and you really can’t find an accurate ring size the best thing to do is get a cheaper ring made in silver of the design you would like, then propose to her. Once she has said yes you can come back in with your fiance and we can get an accurate ring size and ring designed especially for her in her style. If you do want to commission the final piece first time round, it may need to be resized.
Does the jewellery come gift wrapped?
No but it does come with a Genna Design printed gift box and gift bag.
How do I find the perfect engagement ring?
read by blog post here for advice.
Do I have to pay deposit?
Yes once the design fee is paid and you are happy to go ahead with the commission, a 50% deposit has to be made in order for me to start the commission. If you have a tight budget the payment can be split into smaller payments. Please get in touch if you would like to discuss this further.
Do you accept cards?
Yes, however I do not accept AMEX (American Express)
Do I have to pay for postage?
Items over £60 are free delivery (non including international delivery) With items under £60, postage is charged, please select which type of postage you would prefer.
Are items covered for insurance?
If you select special delivery, it will be insured to the value of £500- up to £2000.
Is every piece handmade?
Bespeak would mean ‘to speak for’ or ‘to speak on behalf of’. In terms of jewelry, bespoke would refer to something that is custom made, a bespoke jewel would surely not be something that you would pick from a shelf of ready made jewels.