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Frequently Asked Questions | Genna Delaney Design

How do I commission a piece of jewellery?

Have a look at the bespoke page for more information and also read these blog posts. “How To Commission A Piece Of Jewellery” here and “Commissioning A Bespoke Piece Of Jewellery Doesn’t Need To Be Difficult” here

How do I book a jewellery class?

Head to the jewellery classes page or go to the shop and select products. The jewellery classes are down categories on the right hand side.

How long do commissions take to make?

Commissions can take between 3 – 8 weeks to make, depending on the complicity of the design. If you have a specific deadline get in touch to see if it is still possible to get it made in time.

What if my fiance doesn't like the ring I proposed with?

Unfortunately I do not offer refunds on wedding rings and engagement rings. Each piece is individually handmade, so I will not be able to resell the ring as it has been made bespoke for you.

Does the jewellery come in a box?

Yes, each piece comes in a stylish black and silver Genna Design branded gift box and gift bag.

Why do I have to pay a design fee?

If you are wanting me to design a bespoke piece of jewellery then I will have to charge a design fee. This is a one off non refundable fee.

How do I pay?

I accept payment buy cash, cheque, bank transfer, paypal, debit/credit cards and payment over the phone.

Do you offer refunds?

I cannot offer refunds on commissions because each piece is especially made for the individual client. I cannot do refunds for a pair of earrings due to hygiene. For ready made stock, I cannot offer a refund as each piece is individually handmade, but I can offer an exchange if the piece was bought as a gift. The only way I would offer a refund is if the piece is damaged or broken. When sending the piece back please make sure it is properly insured with special delivery postage.

Can I collect from the studio?

Yes you can collect orders from my studio at WASPS, Meadow Mill, Dundee, But please arrange an appointment before you plan to come.

Can you ship abroad?

Yes, I can ship by registered airmail.

How much does a commission cost?

How long is a piece of string? Each commission is bespoke so costs a different amount. If you let me know your budget, we can discuss what is possible. Simple bespoke commissions in silver start from £150. Commissions in gold start from £400, revamps start from £500. Please fill in the consultation form with your requirements and I can give you a more accurate quote.

Do you make wedding and engagement rings?

Yes have a look at my wedding and commissions page to see what is possible. Please fill in a consultation form and contact me to arrange an appointment.

How do I find the perfect engagement ring?

read by blog post here for advice.

How do I find out what my partners ring size is without her knowing?

You can be sneaky and ask a member of the family to take her for a shopping trip and pop into a jewellery shop to find out her size. Or you can borrow some of her rings and I can help you work out her ring size. Women don’t often wear rings on their wedding finder until they are engaged as it is unlucky. So it is difficult to work out the accurate ring size. I suggest that if you are going to propose and you really can’t find an accurate ring size the best thing to do is get a cheaper ring made in silver of the design you would like, then propose to her. Once she has said yes you can come back in with your fiance and we can get an accurate ring size and ring designed especially for her in her style. If you do want to commission the final piece first time round, it may need to be resized.

Does the jewellery come gift wrapped?

read by blog post here for advice.

Do I have to pay deposit?

Yes once the design fee is paid and you are happy to go ahead with the commission, a 50% deposit has to be made in order for me to start the commission. If you have a tight budget the payment can be split into smaller payments. Please get in touch if you would like to discuss this further.

Do you accept cards?

Yes, however I do not accept AMEX (American Express)

Do I have to pay for postage?

Items over £60 are free delivery (non including international delivery) With items under £60, postage is charged, please select which type of postage you would prefer.

Are items covered for insurance?

If you select special delivery, it will be insured to the value of £500- up to £2000.

Is every piece handmade?

Yes, every piece handmade by me.

Testimonials

Can't thank you enough it was exactly as we asked for and a lot more x better start saving for the Eternity ring you're going to be making next for June .... a very happy couple xx

Sean

My family bought me a voucher for a 1:1 workshop to make a silver ring for my Birthday. Genna's workshops are informative in the process of jewellery making and good fun. Genna has a lovely teaching style.

Best of all you go home with a beautiful ring you made.

I would definitely do another workshop and if I could give Genna 10 stars I would. Thank you.

Samantha

Picked up my Wedding Ring today and words can't describe how happy I am. It looks amazing. Few wee (happy) tears on the way home. Thank you so much. p.s. thank you from my "Mum" too xxx

June

Genna design recently carried out a repair on my wife's engagement ring. I could not fault Genna's workmanship and the cost of the repair was very competitive. I would not hesitate to return in the future.

Michael

I had a fantastic time on Saturday, thanks Genna for being patient. Love my ring. Robert asked what I was making next so I might be back. Thanks once again for a great day x

Liz

Had a lovely day with Genna making our wedding rings! What a great touch to add to our special day! Would definitely recommend her to anyone looking to make their wedding rings, more than just a ring!

Stephanie 2018

Genna created my engagement and wedding ring and they are absolutely beyond perfect! She really took her time at the initial consultation and went over all of the tiniest details - when we got the pictures of the finished rings I was totally blown away - they were exactly what I had pictured in my head, if not better!!

Jessica

Genna, it was lovely to meet you last evening and I just wanted to drop you a line to say thank you for the beautiful necklace. It is truly gorgeous. What a talent you have. I've not taken it off since last Thursday! I was even wearing it for Crufts all weekend!

Keep following your dream!

Jenny Campbell 2018

Really enjoyable and educational day, we both had loads of fun. Would recommend to anyone looking to make there own personalised ring

Gordon & Gill

As Alison and Ron’s neighbours we have witnessed first hand this special and devoted love and the beautiful commission pieces you made reflect beautifully their enduring love . Alison wears them with humble pride.

Yvonne

Today my mother enjoyed her Christmas treat from us – a four hour ring making class with jeweller Genna Delaney. She totally loved it and has made a wonderful ring. She reckons Genna is a natural teacher. As a former head teacher she’s good at spotting such talents. If you want to learn jewellery making then Genna is the person to see!

Prof Mike Press

Whoah this blog is fantastic. I love reading your posts. Keep up the good work! You know, a lot of people are searching around for this information, you can aid them greatly.

Natalie

I'm over the moon with my ring! Thank you so much for creating such a beautiful piece which means so much to me. I absolutely love it.

Irene 2018

Thanks so much for the beautiful ring I bought yesterday!! Will be in touch about a commission a piece soon!!

Julia Wang, NY

Genna has lots of lovely jewellery to buy. The best things are bespoke though. She made me a few unique items using much loved heirlooms and updating them.

Bonnie Lee, TX